Privacy policy

In compliance with art. 13 of the EU 679/2016 Regulation on protection of personal data, Devicare SL will inform you as responsible party and you authorise them to handle the personal data that you provide through the website owned by the owner,,,,, and, with the aim of providing the requested service; attend to your request; process orders; register you on our platforms; charge for services; manage incidents; draw up statistics, and send information on products, services, new developments, etc. of Devicare, by email, SMS or any other similar means, expressly requested or in accordance with art. 21 LSSICE.

Your data will be stored automatically on servers owned by Devicare and/or third parties, that have signed the corresponding contracts that guarantee as many safety measures as are necessary to maintain their confidentiality. The service requests are made by secure servers and certification systems that protect the integrity of your data by ensuring that the information is sent fully encoded or encrypted. Similarly, Devicare has strict security procedures regarding the storage and disclosure of data to avoid all unauthorised access to it.

The economic data you provide us to contract products and/or services shall be kept for a period of 5 years.

The clinical data to which Devicare has access as a healthcare services supplier will be kept for the obligatory time according to the health legislation. Devicare may pass this data on to collaborating medical professionals or to your medical prescriber if you have authorised them to do so.

If Devicare has access to your data for the purpose of a staff selection process, this will be kept for the duration of this process, and can be communicated to third party firms that have signed the corresponding confidentiality contract. CVs received outside of a selection process will be automatically deleted. Otherwise we will respond to your request personally.

The electronic contact details you provide us will be kept for the time necessary to send information that may be of interest to you, while you do not indicate otherwise, and you can oppose or retract your consent when you wish.

In the event you request information and do not contract the services that we may offer, your data will be deleted after the purpose has been fulfilled, which is the processing of your request.

In the event you request information and do not contract the services that we may offer, your data will be deleted after the purpose has been fulfilled, which is the processing of your request.

In the completion of forms, the data requested with * are compulsory, and the service requested cannot be offered if you not provide it. Your data will not be relinquished to third parties without your consent or when the concession is covered by a legal regulation.

The sending of electronic communication of corporate advertising will be carried out by platforms such as MailChimp. Thus, your data may be stored on platforms and servers of Microsoft Services. In both cases there will be an international communication of data (Atlanta-USA) authorised in accordance with the Decision (EU) 2016/1250 of the Board, of 12 July 2016 that guarantees compliance with security measures in the scope of personal data protection.

Regardless of the communications necessary to process your request, Devicare has established strategic alliances with third parties in the same sector, who have been granted access to the personal information in their files, except healthcare data. The objective of this concession is purely related to promotional matters. In addition, they will be able to offer you information on products and/or services related to the maintenance of your urological health. Devicare will maintain all the ownership rights of this personal information.

You may at any time exert your right to access, rectify, cancel, oppose, limit and transfer, and repeal your consent when this does not affect the business relationship, in the terms established in the current regulations on Personal Data Protection, by sending your National ID Doc. No. to indicating “Rights request” in the subject. In the event of disagreement with the treatment of your data, you may lodge the corresponding complaint before the competent monitoring authority.